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*Shipping Policy

Free Shipping at Odyssey Homestore®Shipping with Odyssey Homestore®

* Indicates the time it takes for your item to leave our warehouse, and does not include transit time.

* Free Shipping:
  At Odyssey Homestore® we are currently offering free shipping on MOST items! We can't promise how long this will last. Like all offers, it's subject to change at any time. Items that are on the product page of the web site marked “Free Shipping” will be shipped for free, with the exception of delivery area surcharges noted below. Free Shipping includes standard shipping via common carrier such as UPS, FedEx or Freight to the contiguous United States. Shipping to Hawaii, Alaska or Canada may incur additional shipping charges, as well as the delivery area surcharge noted below. 

Please Note: Free Shipping means Odyssey Homestore pays the freight charges to have your order shipped to you. To keep our costs down and continue offering our Price Match Guarantee, Odyssey Homestore will deduct the cost of shipping from your refund if you choose to return the item as a Preference Return.

Before submitting your order to the manufacturer, we verify payment by charging your credit card for the full amount of the order.
Shipment of your order will be by the fastest, most reliable means possible. We have many shipping companies to choose from and will make sure that your order will be delivered using the best company for that job. When you place your order you will receive a confirmation e-mail letting you know that your order was received. When your order ships from the manufacturer we will notify you via e-mail with your tracking number. You may wish to track your order using the service of the shipping company  and check on its progress online or by phone with the shipping company. Another way to track your order is by using My Account, just click My Account at www.odysseyhomestore.com  web site.

Please know that we cannot ship orders to P.O. Boxes or Military APO’s

We have 2 Shipment Services available choose from:  Small Package, Self-Service Truck Delivery.

Small Package:  Shipping of smaller or lighter items  is handled thru UPS, FEDEX or USPS.  Depending on how close you are to the manufacturer’s warehouse, your item will arrive between 1 and 6 business days, and for orders shipped via USPS 1 to 10 business days after it leaves the manufacturer's warehouse.

In most cases an adult is not required to sign for the delivery, but please know even if no signature is required to leave your package it is still at the discretion of the delivery person to leave it at your door step.  The best thing to do, if you need to have the item left at your door step, is to leave a note on your door instructing the driver to leave the package with “No Signature Required.”  Include on the note your name and tracking number.

Truck Delivery:  Many of the items we have on our web site are just too large or heavy to be delivered by UPS, FEDEX or the other light carrier services. These items are shipped using Truck Delivery or Freight Carriers. Freight Carriers are different from a UPS, FedEx or US Mail delivery. Once your item or items arrive at the shipping company’s local terminal, an agent for the shipping company will call you to set up a delivery time, usually a 2 to 4 hour delivery window for the appointment will be needed. Most of the trucking companies offer delivery services between 8:00 am and 5:00 pm Monday through Friday.

Self Service Truck Delivery:  If you choose to have your item delivered Self Service Truck Delivery, your item or items will be delivered to your driveway or curb side outside your address. It’s called “Self Service” because it will be up to you to move your item off the truck yourself, so you may want to make sure you have some friends, family or neighbors there to help you in getting your delivery off the truck.

Lift Gate Services: If removing the item yourself from the truck is not possible due to health or age restrictions, “Lift Gate Services” are usually available.  It is called “Lift Gate Services” for a reason; many trucking companies have special trucks which use lift gates. A lift gate will move your item from the truck to the ground for you to move. The driver will not move the item into your home, you will need to do that yourself. For only $50, we will contract with the freight company to bring your item in a truck with a lift gate, and bring the item(s) to the ground for you. The “Liftgate Service” fee of $50 will include all the items in your cart.

Sometimes freight carriers offer their own services. Once we send your tracking information, you can call the carrier directly to get more information. If you need your order delivered indoors, please call us at (888) 564 - 4744 for a quotes prior to submitting your order.

Damage Inspection:  When your item arrives to you it is imperative that you take time to inspect your package. If the box that your item was shipped in appears damaged or if you have concerns about its packaging or how it was delivered, please write, “Product Damaged” clearly on the paper work the driver asks you to sign. This insures that if the item is damaged it will be easier to take care of the problem.  It is also recommended that you take pictures of the damage and submit the pictures to us by email to: customerservice@odysseyhomestore.com so we may forward the pictures to the manufacturer to assist in the handling of the claim.

Delivery Area Surcharge:  also known as an Extended Area Surcharge or Remote Area Surcharge may be added to the service cost of delivering your item or package.  In some cases it is a City Ordinance. These surcharges are applied to areas which are less accessible for deliveries. We will notify you of any surcharges prior to shipping your order. In most cases, people usually know if they are in a remote or delivery area that surcharges will be required, but if you are unsure, please feel free to call us at (888) 564 - 4744 and we’ll be happy to assist you.

INTERNATIONAL SHIPPING: Odyssey Homestore has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com. International shipping is currently available WORLDWIDE from Odyssey Homestore. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Sales Tax: At this time, we are required to charge sales tax if your order is shipped to California or Arizona only. All other states will not be charged sales tax.
Shipping lead times may vary from the time stated, especially during peak season which includes Summer and Christmas. If you need the item quickly, please call our customer service prior to placing order to inquire about expedited shipping. Odyssey Homestore® does NOT guarantee delivery by a certain date, but we will do our very best to accommodate your request.
If delivery is refused, Odyssey HomeStore® will not reimburse you for your order, nor refund you the cost of shipping. If you have any questions about this policy, please call us before placing your order at 888-564-4744. Use of our website consititutes acceptance of our shipping policy. We respect if you choose not to accept our policies and your decision not to shop with us.

Additional Shipping Procedures:

       Most internet orders placed before 5pm Eastern Time Monday thru Friday will be processed and confirmed the same day. 

       Please note, orders placed after 5pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 5pm Eastern Standard Time Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.

       Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will ship in 1 - 3 business days unless otherwise noted on the product page). 

      Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.

      Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.

      Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.

      Orders are shipped via UPS, FedEx, or Freight.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.

      We verify and charge all credit cards before shipping.

       Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. You will be notified of this via phone or email prior to shipment.
 
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